Return Policy

Thank you for shopping with us! 

At E.ssential, we are committed to ensuring your complete satisfaction with every purchase. We understand that sometimes items may not meet your expectations or may arrive in less than perfect condition. That's why we offer a straightforward and customer-focused return policy designed to make your shopping experience worry-free.

Our 100% Satisfaction Guarantee:

We stand behind the quality of our products and want you to be fully satisfied with your purchase. If for any reason you are not entirely happy with your order, we will gladly accept returns within 30 days from the date of purchase, no questions asked.

Easy Return Process:

Returning an item is simple and hassle-free. Just follow these easy steps:

1. Contact Us: Reach out to our friendly customer service team via email at support@e-ssential.co to initiate your return request. Please provide your order number and details of the item(s) you wish to return, and your preference for refund, store credit, or exchange.
2. Pack Your Item: Securely package the item(s) you are returning in their original packaging, if possible. 
3. Ship It Back: Use a shipping method of your choice to send the package back to us. Please note that the cost of return shipping will be your responsibility unless the return is due to an error on our part.
4. Receive Your Refund, Credit, or Exchange: Once we receive your returned item(s), we will issue a refund to your original form of payment or process a credit or exchange according to your preferences. Refunds are typically processed within three business days of receipt of returned item(s).

 Conditions of Return:

• As  long as return is initiated within the 30 days of purchase, there are no other conditions! Your satisfaction with our products and our company is our highest priority.
• We value your feedback and hope you will share details about how we can improve our products and services, or how we can otherwise increase the chances of earning your business again in the future.

Damaged or Defective Items:

In the unlikely event that your order arrives damaged or defective, please contact us immediately so we can make it right. We will arrange for a replacement or issue a full refund, including return shipping costs, as applicable.

Questions or Concerns?

If you have any questions about our return policy or need assistance with your return, please don't hesitate to get in touch with us. We are here to help and want to ensure that you have a positive shopping experience with us.

By making a purchase on our website, you agree to be bound by the terms of this return policy. For customer support or additional questions, please contact us at support@e-ssential.co. 

Thank you for choosing E.ssential. We appreciate your business and look forward to serving you again soon!

Rev. 03/25/2024